Reliable. Secure. Efficient.

Free IT support for all

Dedicated to providing no-cost IT solutions, we ensure safe and expert assistance for your software needs. Experience our commitment to accessibility and digital security.

Before After

Our Mission

At SWAP (Safe Web Assistance Program), we believe that digital security and efficient computing should be accessible to everyone, regardless of their financial situation. Our mission is to empower individuals and communities by providing free assistance with malware removal, software setup, and error resolution. By ensuring that everyone has access to a safe and reliable digital environment, we strive to create more opportunities for all to connect, learn, and thrive in the digital age.

Antivirus products that we use and recommend

Secure Remote Assistance

Security & privacy of our remote services

At SWAP, your security and privacy are paramount. Our remote services are delivered with state-of-the-art encryption to ensure all data transmissions remain secure.

Data Privacy

We strictly ensure that no private data from your device is accessed or stored. Your confidentiality is guaranteed.

Robust Encryption

Every remote session is protected from start to finish, keeping your data safe from unauthorized access.

Remote-Only Service

All support—from malware removal to software troubleshooting—is conducted remotely, enhancing both convenience and security.

Features

Services we offer

Our team of dedicated volunteers and IT professionals offers a range of services tailored to meet the needs of those who might otherwise be unable to afford critical tech support. Our services include:

Malware Removal

Software Setup

Troubleshooting

Comprehensive malware removal

Our comprehensive malware removal service is designed to tackle all forms of malware that can compromise your computer's performance and your personal security.
From common viruses and spyware to more sophisticated ransomware and rootkits, our experts use the latest tools and techniques to clean your system.
We not only remove the malware but also educate you on how to prevent future attacks, ensuring your digital environment remains secure.

Detailed software setup and configuration

Whether you're setting up new software or looking to optimize existing applications, our team provides step-by-step assistance.
This service includes installation, configuration, and customization of software according to your needs.
We cover a wide range of open source software types, including productivity tools, educational programs, and security utilities.

In-depth troubleshooting and error resolution

Errors and glitches can be frustrating and often hinder your productivity. Our troubleshooting and error resolution service aims to identify and fix problems in your software or hardware.
We handle a variety of issues, from simple software bugs and compatibility issues to complex system crashes and hardware malfunctions.
Our team provides clear, easy-to-follow solutions and, if needed, remote or on-site support to resolve issues efficiently.